Preparation Guide for Exam #MB6-285
Microsoft Business Solutions – Axapta 3.0 Sales and Marketing
Updated: October 22, 2007
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.
• Business Relations and Workflow of Sales Force (25 percent)
Setup and administration of business relations
Processes of the sales force
Using the workbook and managing activities
• Quotations, Sales Targets, and Statistics (25 percent)
Quotation process in the customer relationship management (CRM) module
Sales units and sales targets
Perspectives, categories, and views that can be displayed in the sales management statistics
• Managing Marketing Campaigns, Telemarketing, and Mailings (25 percent)
How marketing campaigns are defined, set up, and activities connected
How financials can be viewed for campaigns allowing for a follow-up
How targets are identified and how they can be approached by means of the Internet, mail, or telephone
Process of registration of responses from the targets
Features for targeting contact persons
How the call and mailing lists are created and distributed among the sales force
• Integration (25 percent)
Relation of CRM to sales order, accounts receivable, master planning, project, human resources, questionnaire, and Enterprise Portal
How the telemarketing features can be integrated to a telephony provider/call center solution by using the telephone application protocol interface (TAPI)
Synchronization to Microsoft Office Outlook of activities and contact persons
Audience profile
Individuals who want to obtain a certification on Microsoft Business Solutions – Axapta (now Microsoft Dynamics AX) 3.0 Sales and Marketing should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
• Microsoft Certified Business Management Solutions Specialist
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
E-Learning courses for this exam
• Collection 8329: Introduction to Microsoft Dynamics AX 3.0
Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
• Microsoft Business Solutions – Axapta Introduction
• Microsoft Business Solutions – Axapta Sales and Marketing
Classroom training for this exam
• Course 8329: Microsoft Business Solutions – Axapta Introduction
• Course 8456: Microsoft Business Solutions – Axapta Sales and Marketing
Supplemental learning resources
• Basic online Help within the Microsoft Dynamics AX 3.0 product
Additional skills recommended
• Knowledge of customer relationship management practices among businesses
Microsoft online resources
• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Skills being measured
This certification exam measures your ability to do the following:
• Understand and articulate how to set up and use the sales and marketing module in Microsoft Dynamics AX 3.0.
Exam specifics
Time requirements and questions
• 60 minutes to complete the exam
• 40 questions, with a passing rate of 70 percent
• Multiple choice and multiple answer questions
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