Preparation Guide for Exam #MB2-632
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Microsoft Dynamics CRM 4.0 Applications
Published: June 6, 2008
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.
• Microsoft Dynamics CRM Concepts (34 percent)
Understanding Microsoft Dynamics Software
Multi-Lingual User Interface and Multi-Currency
Customer-Centered View
Using Microsoft Dynamics CRM for Microsoft Office Outlook
• Sales (18 percent)
Microsoft Dynamics CRM Sales Concepts
Opportunity Management
Managing Leads
Sales Order Processing
• Marketing (16 percent)
Planning and Creating Marketing Campaigns
Managing Marketing Campaigns
• Service Management (18 percent)
Managing Contracts
Managing Cases
Creating a Knowledge Base
Managing Service Queues
• Service Scheduling (14 percent)
Understanding the Service Scheduling Life Cycle
Scheduling Services
Maintaining Users and Resources
Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 4.0 Customization and Configuration should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics CRM 4.0
• Microsoft Certified Business Management Solutions Professional – Developer for Microsoft Dynamics CRM 4.0
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
E-Learning courses for this exam
• Collection 8913: Applications in Microsoft Dynamics CRM 4.0
Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
• Course 8913: Applications in Microsoft Dynamics CRM 4.0
Classroom training for this exam
• Course 8913: Microsoft Dynamics CRM 4.0 Applications
Supplemental learning resources
• Sales Management, Marketing Automation, Service Management, Service Scheduling online manuals, and tutorials in online Help in the Microsoft Dynamics CRM product.
Additional skills recommended
• General working knowledge of Microsoft Windows 98, Microsoft Windows 2000 Server, or Windows XP; the installation process; and the Customer Relationship Management process.
Microsoft online resources
• MSDN: Designed as a reference for developers, the Microsoft Developer Network (MSDN) features code samples, technical articles, newsgroups, chats, and more.
• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Skills being measured
This certification exam measures your ability to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and to use the terms applied in the application to adequately convey solutions to other users.
Exam specifics
Time requirements and questions
• 100 minutes to complete the exam
• 50 questions, with a passing rate of 70 percent
• Multiple choice and multiple answer questions
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