Preparation Guide for Exam #MB7-232
Microsoft Business Solutions – Navision 4.0 Service Management
Updated: October 22, 2007
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.
• Service Management Setup (12.5 percent)
Service Management Setup
Time Management and Planning Setup
Service Order Setup
Service Item Setup
• Service Items (12.5 percent)
Creating Service Items
Service Item History
Troubleshooting
• Service Orders (20 percent)
Creating Service Orders
Creating Service Item Lines
Creating Service Quotes
Working on Service Tasks
Registering Spare Parts
Registering Resource Hours
Registering Service Costs and Text Lines
Completing Service Orders
• Service Price Management and Planning Management (15 percent)
Service Price Adjustment Groups
Service Price Groups
Service Price Adjustment in Detail
Resource and Resource Groups
Allocation
Allocation Status and Repair Status
• Service Contracts (27.5 percent)
Setting Up Service Contracts
Creating Service Contract Quotes and Converting Them into Service Contracts
Creating Service Contracts Directly
Updating Contracts
Periodic Activities
Service Contract History
Creating Multiple Service Contracts
Updating the Annual Amount of a Service Contract
More Advanced Functionality
• Job Scheduler (12.5 percent)
Setting Up the Job Scheduler
Using the Job Scheduler
Checking Errors
Checking Response Time and Sending E-Mails to Customers
Audience profile
Individuals who want to obtain a certification on Microsoft Business Solutions – Navision (now Microsoft Dynamics NAV) 4.0 Service Management should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics NAV
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
• Microsoft Business Solutions – Navision 4.0 Service Management
Classroom training for this exam
• Course 8365: Microsoft Business Solutions – Navision 4.0 Service Management
Supplemental learning resources
• Online Help within the Microsoft Dynamics NAV product
Additional skills recommended
• A minimum of three months of hands-on experience with Service Management in Microsoft Dynamics NAV 4.0
• Ordinary warehouse handling procedures
Microsoft online resources
• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Skills being measured
This certification exam measures your ability to do the following:
• Understand and articulate how to set up and use the service management module in Microsoft Dynamics NAV 4.0.
Exam specifics
Time requirements and questions
• 90 minutes to complete the exam
• 40 questions, with a passing rate of 70 percent
• Multiple choice and multiple answer questions
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