Preparation Guide for Exam #MB3-465
Microsoft Dynamics GP 9.0 Field Service
Updated: October 22, 2007
Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.
• Installation and Configuration (32 percent)
Installation Tools
Configuring Service Call
Basic Installation Guidelines
• Field Service Application (32 percent)
Service Call Management
Contract Administration
Depot Management
Returns
Preventive Maintenance Process Flows
FSS Web Tools
• Implementation (36 percent)
Service Type: Labor Items Implementation
Service Call Sites Implementation
Preventive Maintenance
Contract Pricing Implementation
RMA Process Line Implementation
Depot Management Implementation
Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics GP 9.0 Field Service Implementation should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics GP
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
• Course 8538: Field Service Implementations in Microsoft Dynamics GP 9.0
Classroom training for this exam
• Course 8538: Field Service Implementations in Microsoft Dynamics GP 9.0
Additional skills recommended
• Basic knowledge of the Foundation and Financial modules in Microsoft Dynamics GP 9.0
• Knowledge of inventory, sales order processing, payables management, purchase order processing, service call management, contract administration, preventive maintenance, returns management, and depot management
Microsoft online resources
• MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Skills being measured
This certification exam measures your ability to do the following:
• Understand and articulate how to implement and set up field service in Microsoft Dynamics GP 9.0.
Exam specifics
Time requirements and questions
• 90 minutes to complete the exam
• 50 questions, with a passing rate of 80 percent
• Multiple choice and multiple answer questions
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