Preparation Guide for Exam 70-621
PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support
Updated: February 26, 2008
Exam news
This Microsoft Certified Professional (PRO) exam became available in May 2007. It is available in Japanese, French, German, Spanish, Portuguese (Brazil), Russian, Korean, Chinese (Simplified), and English.
Audience profile
Exam 70-621: PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support is intended for IT professionals who hold a Microsoft Certified Desktop Support Technician (MCDST) certification and work in an upper-midsize organization or enterprise environment that uses Windows Vista. They have experience with earlier versions of the Windows operating system, and they might have experience with Windows Server operating systems.
Candidates have experience deploying Windows Vista, managing security, and troubleshooting network-related issues with Windows Vista. Candidates typically have at least three to five years of experience as a Tier 2-level or Lead Desktop Support Technician.
Credit toward certification
The MCDST credential is a prerequisite for this exam; without it your transcript will show that you passed the exam but will not show credit for the resulting certifications. When you pass Exam 70-621 PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support, you complete the requirements for the following certifications:
• Microsoft Certified IT Professional: Enterprise Support Technician
• Microsoft Certified Technology Specialist: Windows Vista – Configuration
Note Exam 70-621 can be used as credit for any certification requiring Exam 70-620: TS: Windows Vista, Configuring, as a required or elective exam. In other words, Exam 70-621 satisfies the Exam 70-620 requirement in all cases.
Preparation tools and resources
To help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the “Skills measured” section.
Classroom training Microsoft E-Learning Microsoft Press books Practice tests
Course 5119: Supporting the Windows Vista Operating System and Applications (two days)
Course 5118: Maintaining and Troubleshooting Windows Vista Computers (three days)
Collection 5347: Installing and Configuring Windows Vista (12 hours)
Collection 5354: Configuring Windows Vista Networking and Security (10 hours)
Collection 5360: Configuring Windows Vista Applications and Devices (10 hours)
Upgrade path:
Collection 5103: Upgrade Skills to Configure Windows Vista (16 hours)
MCTS Self-Paced Training Kit (Exam 70-620): Configuring Windows Vista Client
MCITP Self-Paced Training Kit (Exam 70-622): Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians
MeasureUp (Measureup.com)
Self Test Software (Selftestsoftware.com)
Microsoft online resources
• Learning Plan: Get started by creating a step-by-step study guide that is based on recommended resources for this exam.
• Windows Vista – Learning Portal: Find special offers and information on training and certification.
• Product information: Visit the Windows Vista Web site for detailed product information.
• Microsoft Learning Community: Join newsgroups and visit community forums to connect with your peers for suggestions on training resources and advice on your certification path and studies.
• TechNet: Designed for IT professionals, this site includes how-to instructions, best practices, downloads, technical resources, newsgroups, and chats.
Skills measured
KEY: = The course includes material to prepare you for this task. = The course includes some material to prepare you for this task. You will need to supplement the course with additional work. = The course provides a general introductory overview of this task. You will need to supplement the course with additional work.
Skills measured by Exam 70-621 Classroom training: Courses 5118 and 5119 Microsoft E-Learning: Collections 5347, 5354, 5360, and 5103
Installing Windows Vista
Identify requirements
Upgrade from earlier version of Windows
Deploy from a custom image
Troubleshoot installation issues
Configuring and troubleshooting post-installation system settings
Troubleshoot post-installation configuration issues
Configure and troubleshoot Windows Aero
Configure and troubleshoot parental controls
Configure Windows Internet Explorer
Restore user state
Managing Windows Vista security
Configure and troubleshoot User Account Control
Configure and troubleshoot Windows Defender
Configure Dynamic Security for Internet Explorer 7
Configure BitLocker
Troubleshoot security configuration issues
Configure security settings in Windows Firewall
Troubleshoot authentication issues
Configuring and troubleshooting networking
Configure and troubleshoot network protocols and services
Configure and troubleshoot remote access
Troubleshoot connectivity issues
Configuring and troubleshooting wireless networking
Configure network security
Troubleshoot access to network resources
Use the Network and Sharing Center to configure networking
Configuring and troubleshooting applications included with Windows Vista
Configure and troubleshoot media applications
Configure Windows Mail
Configure Windows Meeting Space
Configure Windows Calendar
Configure Windows Fax and Scan
Configure Windows Sidebar
Managing and maintaining systems that are running Windows Vista
Troubleshoot policy settings
Configure and manage the Task Scheduler
Configure and troubleshoot Event Forwarding
Troubleshoot performance and reliability issues
Apply and troubleshoot updates
Configure data protection
Configuring and troubleshooting mobile computing
Configure mobile display settings
Configure mobile devices
Configure Tablet PC software
Configure power options
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